Privacy Policy

Last updated: 19 May 2025

Dream Super Mall (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from dreamsupermall.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK eCommerce and consumer protection laws.

  1. Who We Are (Data Controller)

Dream Super Mall is the data controller responsible for your personal data.

Website: dreamsupermall.co.uk
Contact Email: Help@dreamsupermall.co.uk
Business Location: United Kingdom

  1. Information We Collect

We may collect the following types of personal data:

  1. a) Personal Identification Information
  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  1. b) Order & Transaction Information
  • Products purchased
  • Payment method (payment details are processed securely by third-party providers; we do not store card details)
  • Order history
  1. c) Account Information
  • Username and password (encrypted)
  • Preferences and saved details
  1. d) Technical Information
  • IP address
  • Browser type and version
  • Device information
  • Cookies and usage data
  1. How We Collect Your Data

We collect data when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to emails
  • Browse our website (via cookies and analytics tools)
  1. How We Use Your Personal Data

We use your data to:

  • Process and deliver orders
  • Manage payments and refunds
  • Communicate order updates
  • Provide customer support
  • Improve website performance and user experience
  • Send marketing emails (only if you opt in)
  • Comply with legal and regulatory obligations

We only collect data that is necessary and relevant.

  1. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil orders
  • Legal obligation – for tax and regulatory compliance
  • Legitimate interest – to improve services and prevent fraud
  • Consent – for marketing communications

You may withdraw consent at any time.

  1. Marketing Communications

We will only send marketing emails if you have:

  • Subscribed voluntarily, or
  • Given explicit consent

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

  1. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential website functions
  • Analyse traffic and performance
  • Improve user experience

You can manage or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.

  1. Sharing Your Personal Data

We do not sell your personal data.

We may share data with trusted third parties, including:

  • Payment processors
  • Delivery and logistics partners
  • Website hosting providers
  • Analytics and marketing tools

All third parties are required to comply with UK GDPR and use your data securely.

  1. International Data Transfers

If data is transferred outside the UK, we ensure:

  • Adequate data protection safeguards
  • Legal transfer mechanisms approved by UK law
  1. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encryption
  • Restricted access controls

While we take strong precautions, no system is completely secure.

  1. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfil orders and services
  • To meet legal and accounting obligations
  • To resolve disputes

When data is no longer needed, it is securely deleted or anonymised.

  1. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: help@dreamsupermall.co.uk

  1. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

  1. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: help@dreamsupermall.co.uk
Website: dreamsupermall.co.uk